If you are a therapist looking for more detailed information about our products or if you would like to receive our measuring kit and instructions please call, fax or email Digisplint.
My client would like to try the splint but what if it doesn’t work?
I have a client with unique issues, can you help?
What if the splint doesn’t fit or is not effective?
For one year after the original purchase date we will resize most splints (Combination Splints have only two free resizes) up to three times for no cost. After the third resize there will be shipping charges applied.
In the case of the wrong splint being ordered we will refund the original splint and credit that money to the cost of the correct splint.
We will modify any splint (add pressure plates, lateral supports etc) at any time with the cost of new material used and shipping charges.
I have to order multiple splints for my client. How will we tell which splint is for which finger?
How do we pay?
The two fastest options are credit card or purchase order. We accept MasterCard and Visa. If paying with credit card we will not ship the order until we receive full payment.
We will ship on Purchase Orders providing that we have complete mailing addresses for both the shipping and billing departments. We will mail an invoice for payment with the order to be paid within 30 days of the invoice date. Alternatively, we will accept money orders that are mailed to us but again, we will not ship the order until full payment is received.
My client is on a government support program (like ODSP or social services), what do I do?
My client has insurance and benefits, what do I do?
How long before we receive our order?
How do I fill out an order form?
There is room for the client and therapist’s information at the top of the page and room for extra instructions and credit card information at the bottom of the page. Please fill as many of these areas as possible as this helps us keep records accurate. All information gathered is kept private. Credit card information is destroyed once it has been processed.
The middle section of the order form has room for the splint type (swan neck, boutonniere etc). In this section also add details like pressure plates and lateral supports. Please indicate which hand (R or L) and which finger (1-5) the splint is for. The area for sizes have three columns – you may only need two columns for the splint you are ordering in which case just leave the third column blank. The third column is used for combination splints or for the size of spacers (for boutonniere or realignment splints).